Podcast

Three Simple Ways to Elevate Your Customer Service with Steve Curtin [LLC 030]

There are several truths that are common to all exceptional customer service experiences and certain behaviors that, when performed by employees, truly elevate the customer service experience. My guest today is customer enthusiast, speaker, and a former 20-year Marriott International employee, Steve Curtin. Steve joins us to discuss these common truths and behaviors that are …

Podcast

Understand Your Customers Better Through Behavioral Science with Linnea Gandhi [LLC 027]

Understanding how your customers make decisions when confronted with things like pricing, limited time offers, and diverse choices, can help you as a business owner make better decisions in your own business. There are certain patterns that can be extrapolated and accounted for when building your products and services. My guest is adjunct assistant professor …